Effective date: November 14, 2026.
Who we are and how to contact us
These Terms of Sale govern purchases from Wholesale Glass USA at wholesaleglassusa.com. The seller is Tristan Lackey, doing business as Wholesale Glass USA, referred to as “we,” “us” and “our.”
For order questions, cancellations, damage claims or other concerns, email lackeyglass@outlook.com. Include your name, order number if available and the email used for the purchase; do not email payment-card details.
Ordering and acceptance
You must be at least 18 years old and authorized to make the purchase. If buying for a business, you represent that you have authority to place its order.
Review the dimensions, shape, thickness, glass type, tempering selection, edge finish, corners, quantity and delivery information before submitting payment. Each piece, including a preset catalog item, is made to the specifications shown on your order.
A payment acknowledgment confirms receipt of your order and payment, not that fabrication has begun. We may contact you before fabrication to resolve an unclear specification, product availability issue, apparent pricing error or unsupported delivery address; we will not substitute a material, change your specifications or charge more without your agreement.
If we cannot fulfill an order and you do not agree to an alternative, we will cancel the affected portion and refund the associated payment. An emailed project or order request is an inquiry, not a paid order; specifications, price and payment arrangements must first be confirmed.
Measurements, appearance and suitability
The dimensions you submit are the intended finished dimensions in inches. Do not assume that we will add an overhang, subtract installation clearance or otherwise adjust them unless we agree to that adjustment in writing before fabrication.
You are responsible for accurate measurements and choosing a product suitable for your intended application. Ask a qualified glazier, installer or other professional about required thickness, support, hardware, safety glazing and applicable building requirements before ordering; product names such as “table top” or “shelf” are not load ratings or approval for a particular installation.
Glass-only purchases do not include installation, supports, brackets, adhesives or mounting hardware unless your written order expressly includes them. Tempered glass must not be cut, drilled or modified after tempering.
Product images, including illustrative or AI-generated scenes, show appearance and possible uses rather than the exact item you will receive. Screens, lighting and the selected thickness can affect apparent color, reflection and edge tint; this does not excuse supplying a different material or finish from your order.
Any fabrication tolerance that affects fit must be disclosed and agreed to before fabrication. These terms do not introduce an undisclosed numerical tolerance or authorize us to disregard the specifications on your order.
Prices and payment
Prices are in U.S. dollars. Configurator and catalog prices are estimates until the payable total is shown at checkout or agreed in a written quote; review that total before paying.
Free standard shipping applies to eligible delivery addresses described below. Any applicable sales tax or separately agreed additional service charge will be disclosed before payment; we will obtain your approval before charging for a change to your order or delivery service.
Payments are processed through Stripe and the payment method you select. Do not send card numbers or security codes by email; any financing or other third-party payment arrangement is subject to that provider's separate terms.
Changes and cancellations
You may request a change or cancellation at no charge until cutting begins. Email us immediately with your order details; we will confirm whether production has started and whether the request can be fulfilled.
Once cutting begins, a made-to-order item cannot be changed or canceled for a change of mind or a customer measurement error. This restriction does not remove your rights concerning our error, a defect, transit damage, an unfulfilled order or a shipping delay where cancellation is required by law.
Shipping and delivery
We ship to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or P.O. boxes; local pickup and will call are not available.
Orders usually ship within 3–5 days. This is an estimated dispatch period, not a delivery-date guarantee; transit time is additional, and we will disclose a different expected dispatch period before accepting an order if one is known.
If we cannot ship within the stated period, we will notify you, provide a revised estimate and obtain your consent to the delay or offer cancellation and a prompt refund for the unshipped merchandise, as required by applicable law. A custom-order restriction does not override those rights.
Large or heavy orders may travel by freight, with curbside delivery rather than inside delivery or installation. The carrier generally arranges a four-hour weekday delivery window between 8 a.m. and 5 p.m.; a person aged 18 or older must be available to inspect the shipment and sign the delivery receipt.
You are responsible for arranging safe movement from the curb to the installation or storage area. Tell us before ordering about access limitations that could prevent a freight truck from reaching the property.
As stated in our shipping information, a customer-requested address change after shipment carries a $200 carrier-rerouting charge, subject to the carrier being able to make the change. Additional carrier costs caused by a missed delivery appointment or an inaccessible property are your responsibility when attributable to information or arrangements within your control; we will explain the charge and obtain any required authorization before collecting it.
These charges do not apply to correcting our own delivery error. We do not treat a customer's signature as a waiver of a valid claim for concealed damage, an incorrect item or another right provided by law.
Shipping damage, incorrect products and defects
Inspect the packaging at delivery and note visible damage on the delivery receipt. If the glass is visibly damaged and you refuse delivery, write “refused due to damage” and contact us promptly; do not handle broken glass to complete an inspection.
Open and inspect your glass within 48 hours of delivery. Email us within that period about shipping breakage or chipping, with your order details and photos of the glass, packaging and shipping label; keep the packaging until we advise that the claim is resolved, if it is safe to do so.
If the glass does not match the specifications on your order, or has a defect in the glass or edge work, notify us within 30 days of delivery. Include a description and photos where safe and reasonably possible, and contact us before installing or modifying the affected item.
For a verified shipping-damage claim, our fabrication error or a covered defect, we will arrange a replacement or refund for the affected item and cover the necessary standard shipping. We may reasonably request additional information or an inspection, but will not require you to ship unsafe broken glass without appropriate instructions.
Do not send an item back without contacting us for authorization and instructions. The reporting windows above help us investigate promptly; they do not shorten any longer, non-waivable legal warranty or remedy.
Custom-item returns and refunds
Because products are cut to the ordered specifications, we do not accept returns or exchanges of correctly supplied custom items for a change of mind, an unsuitable customer-selected application or customer measurement errors. Selecting a preset size from the catalog does not make an item returnable stock.
This final-sale rule does not exclude the damage, error and defect remedies above or rights required by law. We do not offer a separate general stock-item return program under these terms.
Approved refunds are returned to the original payment method. We will confirm the amount and initiate the refund promptly; the time it appears in your account depends on your payment provider, without limiting any applicable legal deadline.
Product care, remedies and limits
Handle and store glass safely and use appropriate supports, protective equipment and qualified installation help. Damage caused after delivery by handling, improper installation, modification, misuse or inadequate support is not covered by our shipping-damage or fabrication-error remedy unless the damage resulted from our defect or another responsibility imposed on us by law.
We do not promise a separate extended commercial warranty in these terms. Any express promise on the accepted order and any warranty or remedy that applicable law does not allow us to exclude remain in effect.
To the extent permitted by law, our liability for ordinary economic loss arising from an affected item is limited to the amount paid for that item and associated charges. To that same extent, we are not liable for indirect or consequential economic loss, such as lost business revenue, project-delay costs or third-party installation and removal costs.
These limits do not restrict liability for fraud, intentional misconduct, gross negligence, personal injury, damage to other property or any liability that cannot lawfully be limited. They do not reduce a refund or other remedy that the law requires.
Resolving concerns and changes to these terms
Please email us first so we can try to resolve an order issue. Nothing in these terms requires arbitration, waives a jury trial or class proceeding, or restricts a consumer's access to a court, payment dispute process or government complaint channel otherwise available under applicable law.
Applicable federal law and applicable state law govern the sale. No exclusive court location is imposed by these terms.
The terms disclosed when you place your order govern that order, unless we agree otherwise in writing or a change is required by law. Later website updates apply prospectively; if one provision is unenforceable, the remaining provisions continue to the extent permitted by law.
Privacy
Our Privacy Policy describes how information is handled when you browse, request a quote or purchase. It is a notice about data practices, not blanket consent to marketing or unrelated data uses.