Effective date: November 14, 2026.
About this policy
Wholesale Glass USA operates wholesaleglassusa.com. The business responsible for the information described in this policy is Tristan Lackey, doing business as Wholesale Glass USA.
This policy explains how we handle personal information when you browse our store, request a quote, place an order or contact us. For privacy questions and requests, email lackeyglass@outlook.com with the subject “Privacy request.”
Information we collect
- Contact and delivery information: Your name, email address, billing and shipping addresses, phone number and other contact details you provide to us or during checkout.
- Order and project information: Glass dimensions, shape, material, thickness, finish, quantities, intended application, project notes, delivery instructions and any drawings or photos you choose to send.
- Payment and transaction information: Order value, payment and refund status, transaction identifiers and payment-method details made available to us by our payment provider, such as card brand and last four digits. Full card numbers and card security codes are entered with the payment provider, not into our storefront.
- Communications: Emails, support requests, cancellation requests, damage reports, attached photos and our responses.
- Technical information: Our hosting and security providers may process IP addresses, browser and device information, requested pages, request times, error information and similar connection or security logs when you use the site.
We receive information directly from you and from payment, hosting, fulfillment and delivery providers as needed to operate the store. Please provide only information needed for your order or inquiry, and avoid sending payment credentials, identity documents or sensitive personal details in project notes or email.
How we use information
We use information to prepare quotes, verify specifications, process payments, fabricate or source products, arrange delivery, provide order-related communications, handle returns and damage claims, issue refunds and respond to questions. We also use information to troubleshoot the site, prevent fraud and abuse, protect our business and customers, keep required records and comply with legal obligations.
Providing a phone number for checkout or delivery does not, by itself, enroll you in promotional text messages. If we introduce optional marketing communications, we will provide the notices, choices and consent mechanisms required for that program.
Who receives information
We disclose information only as reasonably needed for the purposes described in this policy, including to the following recipients:
- Payment services: Stripe and the payment method or financial providers you select receive information needed to process, secure and support your transaction. Stripe may handle some information on our behalf and some for its own purposes described in Stripe's Privacy Policy.
- Hosting and technical services: Vercel and other providers we actually use for website delivery, security, troubleshooting and related technical operations may process connection and request information. See Vercel's Privacy Notice for its description of its own data practices.
- Fabrication and delivery providers: Fabricators, suppliers, packaging services, carriers and freight coordinators receive the order specifications and contact or delivery details needed for their assigned work. They do not need your full payment-card information.
- Email and business-support providers: Our email provider and providers of necessary order administration, recordkeeping and support services may process communications or records on our behalf.
- Professional and legal recipients: Accountants, legal advisers, insurers, regulators, courts or law-enforcement authorities may receive relevant records when needed for legitimate professional services, legal compliance or protection of rights and safety.
Information may also be disclosed in connection with a merger, acquisition or transfer of the business, subject to applicable law and appropriate confidentiality protections. Where we direct a provider's processing, we expect it to use appropriate safeguards and handle the information for the contracted service.
We do not sell personal information, share it for cross-context behavioral advertising or use it for targeted advertising. Necessary disclosures to process a payment, make your product or deliver an order are described above; independent services you choose at checkout have their own privacy practices.
Cookies, browser storage and third-party checkout
The current storefront does not include advertising pixels or a third-party audience-analytics script. Its cart and request preview are maintained in the active page rather than in a customer account; refreshing or leaving the page may clear those selections.
Hosting, security and payment services may use cookies, browser storage or similar technologies needed to operate or protect their services. Stripe's hosted checkout and any optional payment service you choose may use additional technologies under their own policies; our storefront's practices should not be read as a promise that those services use no cookies or tracking.
You can manage cookies through your browser and use privacy choices offered by individual providers. Blocking some technologies may affect checkout or other functionality.
Because we do not sell or share personal information for cross-context behavioral advertising, or use it for targeted advertising, there is no such storefront activity to opt out of at present. If those practices change, we will update this policy and implement applicable notice, consent and opt-out requirements, including legally required recognition of universal opt-out signals; we do not claim an unimplemented signal-processing feature.
Retention and security
We keep personal information for as long as reasonably necessary for the purposes described here, including completing orders, resolving claims, maintaining accounting and tax records, preventing fraud and complying with legal requirements. The appropriate period depends on the record type, the transaction and any applicable legal or dispute-related retention requirement.
When information is no longer needed, we delete it, deidentify it or arrange for its disposal, subject to legitimate backup and retention requirements. A deletion request does not require removal of records we must lawfully retain.
We use reasonable administrative, technical and organizational measures designed to protect personal information. No website, transmission method or storage system can be guaranteed completely secure; please do not email full card details or passwords.
Your requests and choices
Depending on your state of residence and applicable law, you may have rights to confirm whether we process your information, access or obtain a copy, correct inaccuracies, request deletion, or opt out of certain processing. You may also have rights concerning sensitive information, authorized agents and an appeal of a denied request; the availability and scope of these rights depend on applicable law.
Email lackeyglass@outlook.com with the subject “Privacy request” and describe what you need. No customer account is required; we may ask for information reasonably necessary to verify your identity and authority before releasing or changing records, but please do not send identity documents unless we request an appropriate verification method.
We will respond within the period required by applicable law. Where a 45-day response period applies, we will respond within 45 days and notify you within that period if a permitted extension is needed, with the reason for it.
If we deny your request, we will explain the basis and any applicable appeal procedure. You may appeal by replying with “Privacy appeal” in the subject line; we will review it and respond within the applicable legal period, including within 60 days where Texas law requires that period.
If an appeal is denied, we will explain any applicable right to contact your state attorney general. Texas residents can find complaint information through the Texas Attorney General's consumer privacy resources.
We will not unlawfully discriminate against you for exercising a privacy right. Legal exceptions may permit or require us to retain information, deny a request or limit what we disclose.
Children, location and external links
Our store is intended for adult purchasers and is not directed to children under 13. We do not knowingly collect personal information from children under 13; contact us if you believe a child has provided it so we can investigate and take appropriate action.
Our store serves customers in the contiguous United States and Washington, D.C. Our providers may process information in the United States and other countries where they operate, subject to applicable safeguards and law; we do not promise that every provider stores data only in the United States.
Other websites and services linked from our site have their own privacy policies. Review them before providing information; this policy does not govern their independent practices.
Updates and contact
We will post updates on this page and revise the effective date when our practices change. For a material change, we will provide additional notice or obtain consent when legally required, rather than treating a policy update as blanket consent.
For questions, requests or appeals, contact Wholesale Glass USA at lackeyglass@outlook.com. Use “Privacy request” or “Privacy appeal” in your subject line so we can route the message appropriately.